Crossroads Care NI

ABOUT

Crossroads is an established domiciliary care provider helping people live independently at home through person-centred care

We focus on the care, support and treatment we give to service users, their family and their carers. We have been helping people in Northern Ireland for almost 40 years.

We seek to take a holistic approach to care, seeing our service users as a whole person, not focusing purely on their symptoms or condition.

Person-centred care supports people to develop the knowledge, skills and confidence they need to more effectively manage and make informed decisions about their own health and health care. It is coordinated and tailored to the needs of the individual. And, crucially, it ensures that service users are always treated with dignity, compassion and respect.

Definitions

Domiciliary Care - support for people who still live in their own homes but who require additional support to maintain their independence and quality of life.


Service User – someone who receives support from Crossroads Domiciliary

Our work involves personal care and daily living tasks.

Person Centred Care

Delivering High Quality Care

All our staff are police checked prior to employment through Access NI
Our staff are fully trained and monitored to provide the best care
We have been providing care in Northern Ireland since 1979
We uphold their dignity and promote positive well-being
We support independence and honour people’s choice
We are monitored and inspected by the RQIA. All care staff are registered with the NISCC
We ensure people are looked after and receive high quality care
Crossroads Domiciliary:
  • Is registered with the Regulation and Quality Improvement Authority (RQIA). They are an independent body responsible for monitoring and inspecting the availability and quality of health and social care services in Northern Ireland, and encouraging improvements in the quality of those services – click here to find out more about the RQIA
  • Has all staff registered with Northern Ireland Social Care Council (NISCC). They set standards for their conduct and practice, and support their professional development – click here to find out more about NISCC
  • Has a purpose built training suite and meeting room facilities at our Belfast office and a training room in at our Ahoghill office. Staff are trained to a high standard and shadow experienced members of staff, prior to providing services. They also attend regular training updates and are monitored to ensure they meet our high standards