Crossroads Care NI

Health and Social Care Trust

A Care Plan is drawn up by the local HSC Trust for an individual, which is then referred onto Crossroads.

This support is commissioned by the local HSC Trust, and takes the following format:
  • A referral is made to Crossroads by a Trust employee (normally a social worker) who will have assessed needs
  • A needs assessment and all relevant risk assessments are carried out in order to commission a service, which meets your needs
  • A Monitoring Officer from Crossroads, who is responsible for implementing your care package as set out by the Trust, visits the Service User
  • Crossroads Domiciliary begins implementing the Care Plan

Please note, as a HSC Trust commissioned service:
  • Crossroads are unable to make any changes to the care plan without authorisation from the social worker, this is primarily due to assessed needs and associated risks
  • Crossroads must adhere to the Care Plan. If there is any change in needs and amendments are required, these are carried out by contacting the social worker, who will in turn advise Crossroads of any changes to the Care Plan.
  • Servicers Users do not pay for Trust commissioned services – it is funded by their local HSC Trust

The Care Plan may include one of or a mix of the following:
  • Domiciliary Care – typically one to four visits a day ranging from 15 minutes to one hour to assist with personal care and daily living tasks, over 7 days a week
  • Carer respite services – a care worker will provide care and support to the Service User in their own home to enable the main carer to have time away form the caring role - on average for one to three hours, once or twice a week
  • Overnight services – a care worker remains with the Service User throughout the night (usually a waking night) to provide support and ensure the main carer is able to have a restful night’s sleep and break from their caring role – normally for one or two overnights a week