Learn more about the training we provide.

More about training at Crossroads

We are often asked whether experience and qualifications are essential to start a career with Crossroads. We provide full induction training and paid shadowing prior to starting your work, to ensure you have the knowledge and confidence to carry out your role. This means you’ll know what to expect and can carry out your role with confidence. Our in-depth training is provided to all our care staff and agency workers in our state-of-the-art training suite.

It’s also important to us that we offer opportunities for career development within Crossroads. We provide Care Attendant progression to Scheme Managers, Monitoring Officers and On-Call responsibilities, so our staff know they can grow in their career. If you have a desire to help others and a caring nature, we’d encourage you to apply to work with us. Check out some of our opportunities below!

Full training facilities available

Crossroads have two fully equipped training suites in Belfast and Ahoghill. Our state of the art Belfast office, located at 432 Upper Newtownards Road is just a 10 minute drive from Belfast City Centre, and includes a separate moving and handling training room with a wide range of equipment commonly used to help care for and assist people with different care needs. Our Ahoghill training office, located at 8-10 The Diamond, is fully equipped, and only a 10 minute drive from Ballymena Town Centre.

Training Management

We are acutely aware of the challenges facing the care sector and recognise that if your staff don’t have the right skills for the future, then neither does your business. We work with employers to deliver the skills element required to provide domiciliary care and provide courses in a professional cost effective way. We deliver high quality training based on best practice, providing programmes that are designed around the needs of employers that are fully compliant with NI Legislation and RQIA guidance. Our training ensures your staff have practical skills required for them to perform their jobs.

Individual Carer Support

We recognise that caring responsibilities can be daunting. Our training courses can provide guidance; give you knowledge and confidence in your caring role. For example our Moving & Handling training course will ensure that you do not hurt yourself or indeed the person you are caring for, this course will train you how not to hurt your back.
We will discuss your needs ensuring you will be offered the appropriate course for you


Here is just a snippet of some of the comments that have been made about the training we have delivered to date….

“Training was very informative and reassuring. I feel more confident knowing how to deal with a range of situations.” – Safeguarding of Vulnerable Adults

“All my questions were answered clearly, with answers easy to understand.” – Palliative Care

“Training was in-depth and dealt with a wide range of potential scenarios.” – Child Protection

“I always feel confident and come away from Crossroads training feeling that I have learnt new things.”- Food Hygiene

If you want any more information at all, please don’t hesitate about getting in touch.

Contact us

If you’d like to look at specific contact details, head over to our contact page, otherwise you can send us a message below and we will get back to you.

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